How do I file a complaint?
What if I have a concern or believe there is an error on my Property Assessment Notice?
If you have a concern or believe there is an error on your Property Assessment Notice, please contact the City's Assessment Department (403) 948-8855 and arrange to speak with an assessor.
If your discussion with an assessor doesn't resolve your concerns, you may submit a formal written complaint to the Clerk of the Assessment Review Board.
How do I file a complaint?
Provincial legislation and city bylaws outline how complaints must be made:
- Your complaint must be submitted in writing on the form set out by the Government of Alberta. To access the Assessment Review Board Complaint form, please see the link below.
- The reasons for a complaint must accompany the complaint form, including:
- what information shown on the assessment notice is incorrect
- in what respect that information is incorrect, including identifying the specific issues related to the incorrect information that are to be decided by the Assessment Review Board and the grounds in support of these issues
- what the correct information is
- the requested assessed value, if the complaint relates to an assessment
- If you have discussed the matters of the complaint with an assessor, be sure to include a statement specifying the date and outcome of the discussion including details of any issues or facts agreed to. If you have not discussed the matters of the complaint with an assessor, specify why a discussion was not held.
- An Assessment Review Board must not hear any matter in support of an issue that is not identified on the complaint form.
- Your complaint form must be accompanied by the filing fee noted on your Property Assessment Notice.
- You must include your mailing address.
- Should you have an agent file a complaint on your behalf, you must complete and sign the Assessment Complaints Agent Authorization form, please see the link below.
- Complaints with an incomplete complaint form, complaints submitted after the filing deadline of March 30, 2012, or complaints without the required filing fee, are invalid.
- Complaint forms and filing fees may be dropped off at: the City of Airdrie, 400 Main Street SE or mailed to the Clerk of the Assessment Review Board, 400 Main Street SE, Airdrie, AB T4B 3C3.
Where can I get more information about property assessments?
The City mails the "Understanding Your Property Assessment" brochure with Property Assessment Notices in February. If you did not receive this brochure, you can follow the link below or pick one up at City Hall, 400 Main Street SE, Airdrie, AB.
Click here to download the Assessment Review Board Complaint form
Click here to download the Assessment Complaints Agent Authorization form
Click here to download the Understanding Your Property Assessment brochure
When will I get my Property Tax Bill?
City Council will set the 2012 property tax rate in April. Your Property Tax Bill will be mailed May 28th, 2012 and you have until June 29, 2012 to pay it.