Water & Sewer (Utilities)

Your utility bill in Airdrie covers water, sewer, waste and recycling service.

Electricity is provided by Epcor and natural gas and/or electricity by DirectEnergy or Enmax (electricity and natural gas). For more information, contact the Alberta Government's Utilities Consumer Advocate website.

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Automated Utility Meter Reading
Most homes in Airdrie are already on an automated meter reading system. The automated system helps reduce water consumption and is more efficient for utility readers. However, there are about 6,000 meters left to convert over to the new system. 

The City of Airdrie has contracted Metercor Inc. to perform the upgrades. This is being carried out on a community by community basis and Metercor is currently contacting all residents who are required to have the upgrade to set up appointments. Evening and Saturday appointments are available. There is no charge for the new reading system or for the installation and it is a simple process that will take approximately 30 minutes.

Flat Rates on Water and Sewer Bills
The flat rate portion of the water and sewer bill will no longer include any allowance for consumption. All water and sewer consumption as measured at the water meter will be charged as consumption.

Key Services:

Customer Service

• Customer enquiries
• Handle new meter install work orders
• Handle requests for account applications (Move In Request) Details
• Handle requests for final read work orders (Move Out Request) Details
• Set up customers on pre-authorized payments
• Distribute, collect and maintain the water, wastewater and garbage systems in a reliable and efficient manner
• Promote water use efficiency
• Research and implement any new technologies relative to the service: distribute, collect and maintain the water, wastewater and garbage systems in a reliable and efficient manner
• Ensure installation of up-to-date and effective water meters
• Promote water use efficiency

*Utility services may vary depending on the property and the type of occupancy.

Customer Billing

• Reading meters
• Preparation and issuance of utility bills
• Consumption monitoring
• Maintenance of metering equipment

Collections

• Collections of Utility Accounts Receivable
• Collect and Maintain Security Deposits
• Water Shutoff Notice

Mission Statement

To provide the citizens and businesses of Airdrie with a sustainable, potable water and sewer system, 24 hours per day, and to receive and disperse funds to ensure that the customer has a safe, healthy water supply and sewer system.

The water utility purchases water from the City of Calgary. High quality drinking water is pumped from Calgary and stored in storage reservoirs and is further pumped into our underground distribution network. Customer properties are serviced from this network and all water consumption is metered for billing purposes.

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