Water & Sewer (Utilities)
Your utility bill in Airdrie covers water, sewer, garbage and environmental service. Electricity is provided by Epcor and natural gas and/or electricity by DirectEnergy or Enmax (electricity and natural gas). For more information, contact the Alberta Government's Utilities Consumer Advocate website.
News
The flat rate portion of the water and sewer bill will no longer include any allowance for consumption. All water and sewer consumption as measured at the water meter will be charged as consumption.
Key Services:
Customer Service
- Customer enquiries
- Handle new meter install work orders
- Handle requests for account applications (Move In Request) Details
- Handle requests for final read work orders (Move Out Request) Details
- Set up customers on pre-authorized payments
- Distribute, collect and maintain the water, wastewater and garbage systems in a reliable and efficient manner
- Promote water use efficiency
- Research and implement any new technologies relative to the service: distribute, collect and maintain the water, wastewater and garbage systems in a reliable and efficient manner
- Ensure installation of up-to-date and effective water meters
- Promote water use efficiency
*Utility services may vary depending on the property and the type of occupancy.
Customer Billing
- Reading meters
- Preparation and issuance of utility bills
- Consumption monitoring
- Maintenance of metering equipment
Collections
- Collections of Utility Accounts Receivable
- Collect and Maintain Security Deposits
Mission Statement
To provide the citizens and businesses of Airdrie with a sustainable, potable water and sewer system, 24 hours per day, and to receive and disperse funds to ensure that the customer has a safe, healthy water supply and sewer system.
The water utility purchases water from the City of Calgary. High quality drinking water is pumped from Calgary and stored in storage reservoirs and is further pumped into our underground distribution network. Customer properties are serviced from this network and all water consumption is metered for billing purposes.
Contact Us
| Office Hours: | Monday to Friday, 8:30 a.m. - 4:30 p.m. |
| E-mail: | utilities@airdrie.ca |
| Phone: | Utility Billing Service Centre Billing Inquiries/New Service/Moves: (403) 948-8859 (water, wastewater, garbage, recycling) Payment Inquiries (403) 948-8859 |
| Fax: | (403) 948-6567 |
| Street Address: | 400 Main Street SE |
| Mailing Address: | Utility Billing 400 Main Street SE Airdrie, AB Canada T4B 3C3 |
Where do we fit into the Organizational Chart?