Paying Your Utility Bill
The City of Airdrie bills for water, sewer, garbage collection and environmental service fees bi-monthly.
If moving please notify the City of Airdrie utility department at (403) 948-8859 five working days prior to the date services are to be discontinued or set up.
City of Airdrie utility account numbers are linked to the property NOT the customer. Therefore your account number will change if you move within the City of Airdrie. If you move please be sure to change your account number with your financial institution if you pay your bill via the Internet or telephone banking.
Paying Your Utility Bill
Life is complicated. Paying your utility bill shouldn’t be. To help keep it simple, the City of Airdrie offers seven payment options. Choose the option that is right for you and return your payment to the City of Airdrie by the date specified on your bill.
Seven Ways to Pay
1. Pay online or by phone through your bank.
By paying online or through your financial institution, not only will you avoid a trip to your mailbox or the drive to City Hall, but you will also save the cost of a cheque and a stamp. Most banking institutions have the City of Airdrie listed for making payments via the Internet or telephone banking. You can set up your payments through the following banking institutions: ATB, BMO, CIBC, Credit Union, HKBC, RBC, Scotia and TD.
Please be sure to use all eight digits of your account number without the decimal point. Payments are received and processed by the City within two to three days.
2. Sign-up for the City's Pre-authorized Payment Plan.
The amount due on your City of Airdrie utility bill will be withdrawn from you bank account on the ‘Current Charge Due Date”. You are welcome to apply for this service at any time. Contact City of Airdrie Utility Customer Service Representatives at (403) 948-8859 for more information.
3. Sign-up for the City's Pre-authorized Budget Payment Plan
A preset amount will be withdrawn from your bank account on the 31st of each month rather then a single payment every two months. Contact City of Airdrie Utility Customer Service Representatives at (403) 948-8859. Find more information regarding our Pre-authorized Payment Plans. Once you have signed up for the program, your only responsibility will be to quickly review your bill. By monitoring your bill and your water usage, you can ensure that problems such as leaky faucets and running toilets do not wreak havoc on the cost of your utilities.
When is the payment withdrawn from my account?
Withdrawals are made on the 31st of each month. Sufficient funds or bank approved overdraft protection should be available on the bank account when payment is withdrawn to avoid NSF charges. Any payment returned NSF would result in termination of the plan and a NSF fee being added to the account. All outstanding balances and NSF fees become subject to penalties.
4. Pay in person at most banks and financial institutions in Airdrie only.
Payment can be made at the bank through the tellers or at an Automated Teller Machine (ATM) located within the City of Airdrie ONLY. Please note it can take up to two weeks to process payments made through an ATM as it goes to the clearing centre in Calgary to be sorted before it is sent to the City of Airdrie.
5. Pay by mail.
Mail your payment cheque, Visa or MasterCard payment to the City of Airdrie Utility Department: 202, 400 Main Street, SE Airdrie, AB T4B 3G8. Be sure to include your bill stub or account number.
6. Pay by phone.
Contact City of Airdrie Utility Customer Service Representatives at (403) 948-8859. Please be sure to have the following information available:
- Your City of Airdrie account number
- Visa or Mastercard number and expiry date
- Amount of payment
7. Pay at City Hall.
You can make a payment in person at City Hall located at 400 Main Street, SE, by cash, cheque, Interac, Visa or MasterCard between 8:30 a.m. and 4:30 p.m., Monday through Friday.
A night drop box is available at Public Works (15 East Lake Blvd), Emergency Services (800 Main street) and City Hall (400 Main Street) where you can drop off your cheque payment. Be sure to include your bill stub or account number.
8. Pay through the City of Airdrie's Online Payment Service.
Note: Post-dated Cheques
Use any of the above methods to get us your post-dated cheque that we will keep on hand until the date you want your payment to go through.