City report card shows residents satisfied with City services

March 17, 2015/ For Immediate Release

AIRDRIE, ALBERTA – The City of Airdrie has released the results from the 2015 Citizen Satisfaction Survey, and is pleased that residents have again expressed their satisfaction with city amenities and services.

“I’m very happy with the results of this survey,” said Mayor Peter Brown. “I’m proud that our citizens are showing great satisfaction with life in Airdrie. There’s always room for improvement, and we’ll look closely at the areas identified as opportunities for us, but overall I’m very pleased with the results.”

Residents’ perceived value for tax dollar showed a significant improvement, returning to 2013 levels from a drop in 2014. The City also showed improvements in the eyes of residents in managing community affairs (83 per cent satisfaction versus 79 per cent from 2014) and efficiency of services (77 per cent satisfaction versus 73 per cent in 2014).

Respondents identified the most important issues facing Airdrie today as: infrastructure, traffic, train tracks, construction (23 per cent); rapid growth management (19 per cent); health care and the related lack of hospitals, doctors, clinics (17 per cent); snow removal (6 per cent. The issue of infrastructure, traffic, train tracks and construction presented a significant increase from 14 per cent in 2014 to 23 per cent in 2015.

“The survey results are very encouraging, particularly given the city’s sustained high growth. The consultant has indicated that typically, high satisfaction scores are difficult to sustain in the face of high growth pressures,” said Dorian Kachur, Team Leader, Business Strategy. Airdrie consistently yields results that are in the top three, and usually second or top, of the approximately 45 municipalities that Banister Research surveys. “The survey serves as a report card for how residents think the City is performing, and also guides Council and Administration in setting priorities for the upcoming year, enabling us to focus on the services and amenities that are important to our residents. There is always a focus on continuous improvement.”

Additional highlights include:

  • Quality of life in Airdrie is still strong, with 97 per cent of residents indicating favourable responses.
  • Airdrie residents feel safe here - 98 per cent of residents feel safe during the daytime and 94 per cent feel safe overall.
  • Residents overwhelmingly had positive impressions of City staff.

The survey was conducted by Bannister Research from January 8 to 17, 2015. A total of 400 telephone interviews were conducted with Airdrie citizens 18 years of age or older. To view the full survey results, visit


Media Contact:

Dorian Kachur
Team Leader, Business Strategy
City of Airdrie
403.948.8800 ext. 8759



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