City report card shows residents satisfied with City services

March 22, 2016

AIRDRIE, ALBERTA – The City of Airdrie has released the results from the 2016 Citizen Satisfaction Survey, and is pleased that residents have again expressed their satisfaction with city amenities and services.

“I’m very happy with the results of this survey,” said Mayor Peter Brown. “I’m proud that our citizens are showing great satisfaction with life in Airdrie. There’s always room for improvement, and we’ll look closely at the areas identified as opportunities for us, but overall I’m very pleased with the results.”

Residents’ rating of overall quality of life, quality of services and efficiency of services remained strong, with no significant change from 2015. Areas showing signs of pressure were managing community affairs and managing community growth and development, showing drops in satisfaction from previous years.

Respondents identified the most important issues facing Airdrie today as: health care (26 per cent); infrastructure, traffic, train tracks, construction (25 per cent); and rapid growth management (11 per cent). The issue of lack of health care in Airdrie presented a significant 9 per cent increase from 2015.

“The survey results are very encouraging, particularly given the city’s continued high growth and the current economic climate. The consultant has indicated that high satisfaction scores are typically difficult to sustain in the face of high growth pressures, and that many municipalities are seeing drops in their ratings with the current economic conditions.” said Dorian Kachur, Team Leader, Business Strategy. Airdrie consistently yields results that are in the top three, and usually second or first, of the approximately 45 municipalities that Banister Research surveys. “The survey serves as a report card for how residents think the City is performing, and also guides Council and Administration in setting priorities for the upcoming year, enabling us to focus on the services and amenities that are important to our residents. There is always a focus on continuous improvement.”

Additional highlights include:

  • Satisfaction with organics collection services was measured for the first time, with a measure of 73 per cent satisfaction. Tracy With, Vice-President of Banister Research and Consulting indicated that this measure is very high compared with other communities offering the service.
  • Airdrie residents feel safe here - 98 per cent of residents feel safe during the daytime and 92 per cent feel safe overall. These are some of the highest ratings in communities surveyed by Banister.
  • Residents continue to have overwhelmingly positive impressions of City staff.

The survey was conducted by Bannister Research from January 7 to 14, 2016. A total of 400 telephone interviews were conducted with Airdrie citizens 18 years of age or older. To view the full survey results, visit


Media Contact:

Dorian Kachur
Team Leader, Business Strategy
City of Airdrie
403.948.8800 ext. 8759



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