Citizen survey results show residents satisfied with City services

March 8, 2017/ For Immediate Release

AIRDRIE, ALBERTA – The City of Airdrie has released the results of the 2017 Citizen Satisfaction Survey, and is pleased that residents have again expressed their satisfaction with city amenities and services.

“We appreciate honest feedback from our residents,” said Mayor Peter Brown. “These surveys help identify opportunities where improvements can be made. Overall, I’m very satisfied with the results again year. There is nothing better than hearing that our residents love living in Airdrie.”

“The survey serves as a report card for how residents think the City is performing, and also guides Council and Administration in setting priorities for the upcoming year, enabling us to focus on the services and amenities that are important to our residents. There is always a focus on continuous improvement,” said Dorian Kachur, Manager, Strategic Business Services. “This year’s results are very encouraging, particularly given Airdrie’s continued growth and the provincial economic climate.”

Residents’ high level rating of overall quality of life, quality of services and managing community affairs remained strong, with a slight decline, a trend Bannister has seen in all communities surveyed this year. Areas showing signs of pressure were efficiency of services and managing community growth and development, showing decreases in satisfaction from previous years.

A breakdown of satisfaction with individual services reflected high ratings similar to those the City has received for the last number of years. Airdrie consistently yields some of the highest ratings of the approximately 45 municipalities that Banister Research surveys.

Respondents identified the most important issues facing Airdrie today as: infrastructure, traffic, train tracks, construction (29 per cent); health care (15 per cent); and rapid growth management (9 per cent). Interestingly, health care, as an important issue facing our city decreased by a significant 11 per cent from 2016.

Additional highlights include:

  • Airdrie residents feel safe here - 99 per cent of residents feel safe during the daytime and 94 per cent feel safe overall. These are the highest ratings in communities surveyed by Banister.
  • Airdrie Fire once again has the highest level of satisfaction ranking at 93 per cent.
  • Residents are also very happy with the City’s utility services and outdoor recreation facilities which both saw increases in satisfaction levels this year.
  • Impressions of City staff remain positive and interactions with staff are rated high.

The survey was conducted by Bannister Research from January 11 to 26, 2017. A total of 400 telephone interviews were conducted with Airdrie citizens 18 years of age or older. To view the full survey results, visit


Media Contact:

Dorian Kachur
Manager, Strategic Business Services
403.948.8800 ext. 8759



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