Coronavirus information for Airdrie residents and businesses

Updated September 24, 2020

We have reopened many of our City facilities. Visit our Openings page for the most current information.

COVID-19 Confirmed case counts

Airdrie

117 (3 active, 114 recovered, 0 deaths)

Alberta

17,190 (158 on Sept. 23, 1462 active)

Canada

147,911

More info on case counts in Alberta can be found here.

 

City services

To limit the spread of COVID-19, we encourage residents and businesses to continue to use myAIRDRIE for all City business transactions.

Staff in all departments are available by telephone and email. If you require assistance over the phone, please call 403.948.8800.

Utility payment options

Property tax payment options

 

Financial support

Temporary financial measures for tax and utility bill relief in the City of Airdrie will end on September 30. 

Please click the button below for complete details and links to provincial and federal support information.

Financial support

 

Mask up to keep our cases down

All Albertans are encouraged to wear non-medical masks in public when it's difficult to maintain physical distancing of 2 metres at all times.

Wearing a homemade or non-medical mask in public is another tool to help prevent the spread of COVID-19. It hasn’t been proven that masks protect the person wearing it, but it can help protect people from being exposed to your germs.

Masks should complement – not replace – other prevention measures. Continue physical distancing and good hand hygiene, and stay home when sick.

For more information please visit www.alberta.ca/masks

Click here for printable and online resources to encourage mask use in Airdrie.

Wearing a mask

What to do

What not to do
Wash or sanitize your hands:
  • before putting it on
  • before taking it off
  • after taking it off
Don't touch your face under the mask
Inspect the mask, holding it by the ties or loops. Discard if damaged or dirty Don't touch the front of the mask – remove or adjust using the ties or ear loops
Tighten with ties or ear loops to reduce gaps Don't wear it under your nose or your chin
Keep nose, mouth and chin covered at all times Don't wear a wet, torn or dirty mask
Remove if wet, torn or dirty and dispose in a lined garbage bin Don’t wear the same mask for a long period of time – change when it becomes damp
Store cloth masks in a sealed bag until it can be washed in hot, soapy water Don’t share with another person

 

Please read more about City Council's decision about mandatory mask use in the City of Airdrie.

 

Preventing the spread of illness

To help protect yourself and others:

  • practice physical distancing of 2m wherever you go
  • wear a mask or face covering if physical distancing of 2m cannot be maintained at all times
  • stay home, especially if you are sick or in self-isolation
  • wash hands often and well with soap and water for at least 20 seconds
  • cover coughs and sneezes with a tissue or your elbow
  • avoid touching your face with unwashed hands
  • avoid travel outside Canada
  • self-isolate for 14 days if you were exposed to COVID-19 or recently returned from travel outside of Canada
  • clean and disinfect surfaces that are frequently touched
 

COVID-19 testing

If you are experiencing any symptoms of COVID-19 including fever, cough, shortness of breath, difficulty breathing, sore throat or runny nose, please click the button below to be directed to the Alberta Health Services self-assessment.

AHS self-assessment

 

Information for business

Our Economic Development department is available to support Airdrie businesses. To contact our team to discuss challenges you may be facing, e-mail economic.development@airdrie.ca or phone 403.948.8844.

Please use the link below for information and resources specific to local business.

Resources for businesses

Most local businesses are open. Visit https://airdrie.thingsthatareopen.com/ for info or to add your business information to the site for free.

 

Mental health support

The COVID-19 pandemic can have a significant impact on mental health.

If you need help, please reach out. There are many resources available to support you.

Help in Tough Times provides complete information from Alberta Health Services.

If you need to talk, call the 24-hour help lines:

  • Mental Health Help Line at 1.877.303.2642
  • Addiction Help Line at 1.866.332.2322
  • Kids Help Phone 1.800.668.6868

Airdrie Mental Health Resources

  • Urgent mental health care is available at Airdrie Urgent Care Monday to Friday from 9 a.m. to 9 p.m. and Saturday and Sunday from 10 a.m. to 5 p.m.
  • For information and resources specific to addiction and mental health, please contact Access Mental Health at 403.943.1500.
  • Your family physician

For more mental health support information please click the button below.

Mental health support

 

Self-isolation

Anyone experiencing symptoms of COVID-19 is required to self-isolate. Under self-isolation, a person is to remain on their property for the duration of the self-isolation period.

Learn more about who is required to self-isolate, how to self-isolate and how to prepare here.

If you are in mandatory self-isolation, you must follow these steps:

  • Do not go to work, other public areas or community settings.
  • Do not go outside for a walk through your neighbourhood or park. (This includes children in mandatory self-isolation.)
  • You can get fresh air in your yard, if you have one, but must remain on private property not accessible by others.
  • If you live in an apartment or condo building, you must stay inside and cannot use the elevators or stairwells to go outside. If your balcony is private and at least two metres away from your closest neighbour’s, you may go outside on the balcony.
  • Avoid close contact with other people, including household members, and especially seniors and those with chronic conditions, or a compromised immune system.
  • Watch for symptoms like fever, cough, sore throat, runny nose or difficulty breathing in yourself or family members.
  • Should any symptoms occur, complete a simple online self-assessment to determine next steps.

For more information, consult these self-isolation guidelines.

 

Physical distancing and keeping safe

What is the best way to practice physical distancing?

  • keep at least 6 feet or 2 metres from others when going out for groceries, medical trips and other essential needs
  • limit the number of times you leave your home for errands
  • try to shop at less busy times
  • order online to have groceries or other items delivered if possible
  • go for a walk in your neighbourhood or park while maintaining distance from others
  • avoid overcrowding in elevators or other enclosed spaces
  • follow Provincial recommendations on mass gatherings
  • wash or sanitize your hands after touching communal surfaces
  • remember to wear a mask or face covering in instances where physical distancing is not possible
 

Public health order violations

COVID-19 public health orders are now enforceable by law. For more information or to report a public health order violation at a business please click the button below.

Report a violation

 What to do when you see public health laws being broken:

  1. Review current restrictions - www.alberta.ca/covid19
  2. Use your judgement
  3. Submit a complaint - for businesses use the 'Report a violation' button above
                                  - for individuals call the RCMP at 403.945.7267
 

Community resources

The City of Airdrie has created a Community Resource that lists the contact information, hours of operation and current services of local social service agencies. This list is updated regularly.

The City of Airdrie has partnered with HelpSeeker to provide residents with a free resource to access social and health-related services during COVID-19. HelpSeeker allows residents to find the closest, most relevant service for their needs with complete privacy.

Community resources

 

Domestic violence support

 

COVID-19

COVID-19, also known as the Coronavirus, an outbreak of respiratory illness has been declared a pandemic by the World Health Organization (WHO).

The City’s top priority is the health, safety, and well-being of the public and our employees. Our focus is to maintain the essential services that our residents rely on.

Public health is the mandate of Alberta Health Services and the Province of Alberta. Visit alberta.ca for the most up to date info.

Keep yourself informed from other credible sources of information, such as Alberta Health, Health Canada and the World Health Organization