Coronavirus information for Airdrie residents and businesses

Updated March 27, 2020

There is information about ongoing services and facility closures on our 'Closures/service changes' page. 


COVID-19, also known as the Coronavirus, an outbreak of respiratory illness has been declared a pandemic by the World Health Organization (WHO).

The City’s top priority is the health, safety, and well-being of the public and our employees. Our focus is to maintain the essential services that our residents rely on.

Public health is the mandate of Alberta Health Services and the Province of Alberta. Visit for the most up to date info.

Keep yourself informed from other credible sources of information, such as Alberta Health, Health Canada and the World Health Organization.


Online City services

We're doing our part to limit the spread of COVID-19 and have closed all City facilities, including City Hall. We encourage residents and businesses to use for all City business transactions.

Staff in all departments are still available by telephone and email. If you require assistance over the phone, please call 403.948.8800.

Utility payment options

Property tax payment options


Social services funding grant for COVID-19

The Alberta Government is providing funding to municipalities, charitable and non-profit organizations to provide help to individuals, seniors, families and other vulnerable Albertans who are isolated or impacted by measures to contain COVID- 19.

The City of Airdrie is accepting funding applications from charitable and non-profit organizations for initial assessment and will then submit them to the Family and Community Support Services Association of Alberta (FCSSAA).

All information including funding criteria and the funding application is available on our Social services funding grant page. 


Testing procedures and self-isolation protocol changes from Alberta Heath

As of March 24, COVID-19 priority testing will be for at-risk populations and those at the highest risk of exposure.

Testing will now be prioritized for the following individuals — if they are symptomatic:
• People who are hospitalized with respiratory illness.
• Residents of continuing care and other similar facilities.
• People who returned from travelling abroad between March 8 and March 12 (before the self-isolation protocols were in place).
• Health-care workers with respiratory symptoms (this testing will begin later this week).

Travellers returning to the province after March 12 with mild symptoms will no longer be tested and are asked to self-isolate at home away from others for 14 days.

If you have mild symptoms and do not fit any of the above categories, please stay home and self-isolate for a minimum of 10 days from the start of your symptoms, or until symptoms resolve, whichever is longer.

For detailed up-to-date information please visit


Temporary financial measures

We recognize that many residents may be facing uncertain economic times and new financial challenges.

Locally, we have implemented temporary financial measures for Utilities payments.

More information on other temporary financial measures will be posted here as soon as it becomes available.

From the Province of Alberta:

Visit for complete info.
This page includes information about:
• Emergency isolation support
• Utility payment deferrals (or review this 90-day Utility Deferral handout)
• Student loan repayment deferral
• Education property tax freeze
Along with information from select banks and credit unions and links to Federal government support programs.

From the Government of Canada

Visit for complete info.
This page includes information about support for:
• Individuals and families
• People facing unemployment/unable to work
• People who are sick/quarantined/in isolation
• Vulnerable populations
• Seniors
• Students and recent graduates


Preventing the spread of illness

To help protect yourself and others:

  • practice social distancing
  • stay home, especially if you are sick or in isolation
  • wash hands often and well with soap and water for at least 20 seconds
  • cover coughs and sneezes with a tissue or your elbow
  • avoid touching your face with unwashed hands
  • avoid travel outside Canada
  • self-isolate for 14 days if you were exposed to COVID-19 or recently returned from travel outside of Canada
  • clean and disinfect surfaces that are frequently touched
  • do not visit seniors centres or health care facilities unless necessary

Social distancing

Please be advised that effective immediately (March 27), the Government of Alberta has raised the levels of restrictions on gathering, limiting access to certain types of businesses and organizations. For a list of impacted businesses, please click here

What is the best way to practise social distancing?

  • keep at least 6 feet or 2 metres from others when going out for groceries, medical trips and other essential needs
  • limit the number of times you leave your home for errands
  • try to shop at less busy times
  • order online to have groceries or other items delivered if possible
  • go for a walk in your neighbourhood or park while maintaining distance from others
  • avoid overcrowding in elevators or other enclosed spaces
  • follow Provincial recommendations on mass gatherings
  • wash or sanitize your hands after touching communal surfaces

A fact sheet on social distancing is also now available online through Alberta Health Services.

If you witness a business or restaurant that is not complying with provincial guidelines for social distancing during the State of Public Safety Emergency, please visit the “Make a Complaint, Request a Service or Ask a Question” link: to file a confidential complaint.


Information for businesses

Businesses seeking information and resources can visit the City of Airdrie’s Resources for Businesses page.

Our Economic Development department is available to support Airdrie businesses. To contact our team to discuss challenges you may be facing, e-mail or phone 403.948.8844.

Provincial support:

Please visit for complete information on provincial support for local  businesses, employers and employees. 

Federal support:

Please visit and scroll to the bottom of the page for information on federal support initiatives for businesses.


Airdrie is under a state of local emergency

What is a state of local emergency (SOLE)?

Declaring a SOLE provides the City of Airdrie with extraordinary powers under Alberta's Emergency Management Act to take all necessary actions in order to respond to an emergency event.

Today's declaration is in support of Alberta’s efforts to contain the risk of spreading the COVID-19 pandemic.

What does this mean for residents?

A SOLE demonstrates that the City is taking the COVID-19 pandemic very seriously and taking actions to limit the spread of this virus locally. Residents can feel confident that the City is prepared and working proactively to limit occurrences of large groups of people in public spaces. Essential services will be maintained and many local businesses will remain open with some restrictions in place.

What does this mean for businesses?

This proactive step to protect our community, especially our vulnerable populations, by reducing all public and private facility capacity to the lesser of 50 people or 50 per cent of their maximum occupancy including but not limited to bars, restaurants, lounges and halls.

Grocery/food stores, shopping centres, retail stores, pharmacies, offices, public transit, Alberta Health Services facilities and care centres are excluded at this time and can remain open while encouraging social distancing measures.


Other things you can do to prepare

Keep yourself informed from credible sources of information, such as the Province of Alberta,  Alberta Health, Health Canada and the World Health Organization.

Sign up for emergency alerts from the City of Airdrie through myAIRDRIE

Alberta public health officials recommend the following ways to prepare.

Create a household plan of action:

  • Talk with the people who need to be included in your plan.
  • Discuss with family members, friends, neighbours and co-workers to discuss what to do if a COVID-19 outbreak occurs in Airdrie and how you can support each other.
  • Plan ways to care for those who might be at greater risk for serious complications. This includes practical steps like ensuring you have sufficient medication and determining what supplies are needed, and if they can be delivered.
  • Create a list of local organizations that you and your household can contact in the event you need access to information, health care services, support, and resources.
  • Create an emergency contact list.

Practice good personal health habits and plan for home-based actions:

  • Choose a room in your home that can be used to separate sick household members from those who are healthy. Identify a separate bathroom for the sick person to use, if possible. Plan to clean these rooms, as needed, when someone is sick.

Plan for changes at your workplace:

  • Learn about your employer’s emergency operations plan.
  • Ask about what sick-leave policies and telework options are available.

Stockpiling of goods is not recommended at this time. While it’s always best practice to have three days worth of supplies on-hand, people should avoid purchasing food and other materials in bulk due to the impact on suppliers and people who have day-to-day needs.