The City has an obligation to provide services that meet a reasonable standard of care. There will be an investigation by the City’s adjusters to determine if the City is responsible for your loss. The adjuster will gather information from you and the appropriate City division to assess whether the City would be found legally responsible for your claim.
If it is determined that the City failed to use reasonable care which resulted in your property damage or injury, the City’s adjuster will contact you in an effort to resolve the claim.
If the City’s services were delivered with a reasonable standard of care, the City would have a defense to the claim and your claim will be denied.
Typically, property damage claims are completed within 90 days. For claims involving bodily injury, these claims could take longer depending on the seriousness of the injury and whether medical information is required to support your loss.
Please note by reporting issues and complaints to specific departments you are not submitting a claim to the City of Airdrie.
You are encouraged to submit your claim as soon as possible using the Claim Submission Form.
Insurance and Risk Management