Damage from a pothole

The City identifies potholes through regular patrols and reports made by the public to the City roads department. If you see a pothole on a city street, report here. Please note by reporting a pothole online you are not submitting a claim to the City of Airdrie.

Visit our Roads page for additional pothole information.


If you wish to proceed with a claim for damages

Step One: Contact Your Insurance Representative
If your property was damaged due to a pothole, notify your insurance provider. Your own insurance policy may cover the costs of your damage.

If they believe the City to be legally liable, they will attempt to recover from the City.

Step Two: File your claim on time (Within 30 days)
You have 30 days from the date of your loss or damage to report your claim to the City of Airdrie for claims involving repair to roads, public placed or public works.

Step Three: Submit a Claims Form
Complete the online Claim Submission Form.


Contact us

Insurance and Risk Management

P. 403.948.8831

F. 403.948.6567