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Registration Information

Winter Program Registration

Programs running January - June & Aquatics lessons running January - February. 

Winter program registration opens Dec. 6, 2020 at 7 a.m. 

Program dates and times will be viewable online Nov. 22, 2020.

Please note: You will need a myAIRDRIE account to register for programs and courses.

Register in three easy ways!

Register in person: We are located at 800 East Lake BLVD NE, Airdrie, AB.

Register by phone: Call 403.948.8804 ext. 5550 to register for classes by phone. Please note; due to the high volume of calls you must speak directly to a Customer Service Representative to complete phone registration.

Register online:

We have moved to a new system for online registrations. This platform is best viewed using a Chrome web browser. If you've never registered online before, please review the chart below for assistance. Note: effective Sept 4, 2019 e-transfer is no longer a payment option. 

Program information

Please note that the In the City Guide is no longer published, as the City of Airdrie is moving toward more online information.

Program specific information:

 Online Registration-Airdrie Participant Support Program

Please note registration at the discounted rate under the Airdrie Participant Support Program needs to be completed in person at Genesis Place or over the phone to receive the qualified discount.

Pass Hold/Extension and Online Registration

When an annual pass is placed on hold the account is frozen and does not allow the pass holder to register online.

Refund process

Withdrawal from any program prior to program commencement date will be subject to a non-refundable $10 administration fee per program/ registrant.

Once a program has started withdrawals will not be permitted.

If you miss a class, Genesis Place will not offer a make-up class and will not issue a credit. If Genesis Place cancels a single class (ex. from pool contamination), a credit for that class will be applied to your account.

If the facility cancels a program, a full reimbursement will be issued.

Cancellations

Genesis Place reserves the right to cancel and/or combine all aquatic and dry land programs (registered and/or drop-in) that have not met minimum enrolment numbers, without notice.

 

 

First time registering online?

StepProcess
1. Sign in at myAIRDRIE.ca (you need a myAIRDRIE.ca account to register for courses. You do not have to be an Airdrie resident to sign up for a myAIRDRIE account).
2. Once you have created your myAIRDRIE account, you need to enable the recreation panel on the right hand side.
3. From the recreation panel, click register for courses.
4. Next, select a category that you are interested in registering for courses.
5. Once you select the course you are interested in, click on show courses to display available dates and times.
6. Click register for the course you want to enrol.
7. Click register again located at the top right hand corner of the course page.
8. From there, select attendee and click next – this registration could be for your family member or for yourself. You will have the ability to add a family member at this point in the registration process.
9. Click checkout to complete your registration. Or if you would like to book additional activities, you can click book another event.
10.

Complete the registration by filling in your credit card information and click complete to pay and confirm your registration.

11. Once your registration is complete and your payment has been accepted, you can add the event into your calendar, print registration information, print your receipt, or register for more courses.

 

 

No show/cancellation policy

Due to space limitations we do enforce a no-show/cancellation policy for our pool and fitness class reservations. We know mistakes happen and sometimes your schedule can be unpredictable. To cancel your bookings please call 403.948.8804 and speak to one of our Customer Service Representatives or withdraw online.

Here's how:

  1. Log in to myAIRDRIE and go to the Recreation, Programming and Facility Booking tab.
  2. Select 'View My Schedule'.
  3. Click on 'My Info' in the top left hand corner.
  4. Select the family member you with to withdraw from the reservation.
  5. From there you will select 'Schedules' and then switch to 'List View'.
  6. Select 'Actions' and withdraw from the course you would like to withdraw from.
  7. Select 'Withdraw'.

If you do not show up for your fitness class reservation you will be given an initial warning. Any further no-shows after your initial warning will result in future reservations being removed from the system.