When it snows the City's job is to clear more then 345 lane km of priority 1 and 2 roadways. To accomplish this, crews work 24 hours, seven days a week.

How residents can help:

  • Clear your sidewalks of snow and ice within 24 hours after a snowfall.
  • When clearing sidewalks and driveways, put snow on grass, not on the roadway.
  • If a windrow has been left behind after a snowplow has cleared your street, it is the homeowner's responsibility to remove it.
  • Clear ice and snow away from the storm gutter or storm drain in front of your home. This will allow the storm drain to perform properly.
  • If the storm drain remains submerged in water after 90 minutes, contact Roads at 403.948.8415 or
  • See more tips and reminders here.

Contact us

P. 403.948.8415

F. 403.948.8403


Roads and Water
Monday to Friday
8:30 a.m. - 4:30 p.m.
Saturday, Sunday
Roads and Water After Hours
Monday to Friday
4:30 p.m. - 8:30 a.m.
Saturday, Sunday
12 a.m. - 11:45 p.m.