Water Services

Water Services distributes quality water and provides reliable collection of wastewater and stormwater by performing regular system maintenance and repairs. 

 

Water quality concerns - Sept. 17

There have been recent reports from residents about water quality concerns - specifically about the taste/smell of our water. The City of Airdrie gets our water from The City of Calgary. The City of Calgary’s drinking water continues to meet or perform better than Canadian Drinking Water Quality guidelines.

Our rivers and reservoirs are living environments and natural occurrences, such as spring run-off or algae growth in warm weather are expected. These occurrences can temporarily affect the taste and smell of water, but do not impact the quality of drinking water.

The City of Calgary is currently experiencing elevated levels of Geosmin in our source water. Geosmin is a compound produced by algae, bacteria and fungus commonly found in surface water. This odorous substance is released during the natural seasonal die of these organisms.


• There are no health concerns, and we expect any taste and odour issues to diminish as the temperatures of the source water supplies cool heading into fall.
• Residents can use an activated charcoal filter to reduce the taste/smell as absorption with carbon seems to help

Airdrie drinking water is continuously monitored to ensure the safety and excellent quality of the water supply.

 

Water Accounts and Billing

Water bill and water meter inquiries are handled by the Utilities Department. Please contact Utilities at 403.948.8800 or visit airdrie.ca/utilities

 

Lead Sample Testing

In March of 2019, Health Canada changed their guidelines about maximum acceptable levels of lead in our drinking water.

Lead piping has never been found within the City and all known pipes are copper, polyethylene or polybutylene but as part of Alberta Environment and Parks (AEP)’s assessment, the City of Airdrie Water Services department will be conducting lead water sampling at residential addresses in 2020 and 2021.

If you’re willing to be part of our test group and live in the green or purple areas shown on this map, please email water.services@airdrie.ca or call 403.948.8871 to book an appointment. 

Learn more here

 

Where does our water come from?

The City of Airdrie purchases water from the City of Calgary, who sources it from the Bow and Elbow rivers. The water is treated by the City of Calgary and then travels to Airdrie reservoirs through supply mains. From there, it is pumped to distribution mains where it flows to homes, businesses and hydrants. The City of Airdrie water distribution system consists of approximately 296 kilometres of lines, including three supply lines and three reservoirs.

 

Possible Water or Sewer Break

There are times when infrastructure may fail. If you suspect that a water or sewer break has occurred, immediately contact:

  • Water Services
    • 403.948.8871
    • Monday-Friday 8:30am - 4:30pm
  • Emergency after hours line 
    • 403.948.8800 and follow the automated attendant
    • After hours, weekends and statutory holidays
 
A quick response will allow us to investigate and isolate the break if necessary.
 

Water and Sewer Repairs

Road Closures:

Please click the link below to view the latest areas under repair and possible road closures:

Temporary Road Closures

 

Contact us


P. 403.948.8800

F. 403.948.3987

Hours


Roads and Water
Monday to Friday
8:30 a.m. - 4:30 p.m.
Saturday, Sunday
CLOSED
Roads and Water After Hours
Monday to Friday
4:30 p.m. - 8:30 a.m.
Saturday, Sunday
12 a.m. - 11:45 p.m.