Water Accounts and Billing

Water bill and water meter inquiries are handled by the Utilities Department. Please contact Utilities at 403.948.8800 or visit airdrie.ca/utilities


Water Services

Water Services distributes quality water and provides reliable collection of wastewater and stormwater by performing regular system maintenance and repairs. 


Lead Sample Testing

In March of 2019, Health Canada changed their guidelines about maximum acceptable levels of lead in our drinking water.

Lead piping has never been found within the City and all known pipes are copper, polyethylene or polybutylene but as part of Alberta Environment and Parks (AEP)’s assessment, the City of Airdrie Water Services department conducted lead water sampling at residential addresses in 2020 and 2021.

Learn more here


Where does our water come from?

The City of Airdrie purchases water from the City of Calgary, who sources it from the Bow and Elbow rivers. The water is treated by the City of Calgary and then travels to Airdrie reservoirs through supply mains. From there, it is pumped to distribution mains where it flows to homes, businesses and hydrants. The City of Airdrie water distribution system consists of approximately 296 kilometres of lines, including three supply lines and three reservoirs.


Possible Water or Sewer Break

There are times when infrastructure may fail. If you suspect that a water or sewer break has occurred, immediately contact:

  • Water Services
    • 403.948.8871
    • Monday-Friday 8:30am - 4:30pm
  • Emergency after hours line 
    • 403.948.8800 and follow the automated attendant
    • After hours, weekends and statutory holidays
A quick response will allow us to investigate and isolate the break if necessary.

Water and Sewer Repairs

Road Closures:

Please click the link below to view the latest areas under repair and possible road closures:

Temporary Road Closures


Contact us

P. 403.948.8800

F. 403.948.3987


Roads and Water
Monday to Friday
8:30 a.m. - 4:30 p.m.
Saturday, Sunday
Roads and Water After Hours
Monday to Friday
4:30 p.m. - 8:30 a.m.
Saturday, Sunday
12 a.m. - 11:45 p.m.