Water pooling

Due to the warming temperatures, the City is currently receiving a high volume of calls concerning water pooling around storm catchment areas (catch basins) and some excessive rutting on residential roads. Two City crews are diligently working on rectifying drainage concerns with additional crews working on improving the travelling lanes in residential areas. Calls are being prioritized where the greatest concern for public safety may exist. All other service requests will be addressed in a timely manner as they work through the more than 2774 catch basins in the city.

All web messages, phone calls and voice messages received by Public Works to date have been entered into our service request system. If you placed a request for service, expect a wait time of three to four days as a minimum.

If safe to do so, residents can help the drainage along by doing the following:

  • Clear snow and slush away from the storm drain
  • Clear a trench along the curb
  • Ensure gutters and swales are clear of snow, slush and debris
  • Remove any snow piled along the curb that is blocking drainage
  • If water pools by the storm drain, give it 90 minutes to drain. The City has devices in the storm drains that allow the water to drain slowly and not overload the stormwater system

The City of Airdrie wishes to thank you for your help and your patience as we work through the concerns.


Preparing for spring melting

Around your home:

  • Clear snow away from your foundation and window wells
  • Check your furnace and exhaust vents to make sure they are clear of ice and snow

When the ground absorbs water, soil can act like a sponge causing the underground “water table,” (the depth at which soil spaces become completely saturated) to rise. Water seeps through the ground and eventually reaches the foundation of the home.

The water enters your basement through cracks and holes in the home’s foundation.

To prevent basement seepage:


  • Clean and check eavestroughs in the spring and fall and remove any debris
  • Position downspouts away from the house, toward the front or rear of your property (at least six feet from your foundation)


  • Slope areas next to the foundation away from your house
  • Landscape to allow water to drain away from the foundation
  • Waterproof cracks in your foundation walls and sidewalks

If there are still issues with pooling, residents can call Public Works at 403-948-8415.


Stormwater System

The stormwater management system in Airdrie is made up of a network of underground storm mains and above ground Storm Water Management Facilities including swales and stormwater ponds. Stormwater is collected and released from the system in a controlled matter in order to protect infrastructure and ultimately Nose Creek. The City of Airdrie conducts ongoing stormwater quality monitoring to identify trends and minimize adverse effects on the Nose Creek watershed.


Catch basins

Catch basins collect stormwater runoff from rain and melting snow. They are storm system entry points located on the periphery of streets fitted with steel grates to ensure large items do not enter the storm system. When catch basins become blocked with debris or snow and ice flooding may result.

If you notice a blocked or damaged catch basin, flooding in the street, or overland flooding please contact us.


Stormwater management facilities

Stormwater management facilities (SWMF) provide functional storage of stormwater by collecting run-off from rainfall and snow melt events. These include wet and dry ponds, canals, and East Lake. The water levels will fluctuate following rainfall, snow melt, or extended periods of dry weather. These facilities are not intended for recreational use such as swimming, fishing, or kayaking.



Swales are located on some private properties. It the responsibility of the homeowner to keep the swale clear and free of snow, ice and debris. Please check your swale frequently and remove all snow, ice and debris that may have accumulated.

In addition to clearing your swale of snow, ice and debris, please:

  • Avoid planting shrub/tree materials near the swale
  • Do not put pavers/landscaping materials on top of the concrete swale
  • Do not use rock, fencing materials or netting to block swale leading into adjacent properties (you can buy appropriate swale blockers at a hardware store to prevent your pets from leaving)

A build-up of ice and/or debris in your swale can cause flooding for you and your neighbour.

  • Remove snow from the swale after each snowfall to prevent build-up
    • Melt away a blockage with some hot potable water
    • Physically chip/shovel ice/snow away being careful not to damage the swale
    • If you MUST, you can use a small amount of ice melt product, but we prefer hot water


The City of Airdrie, in accordance with the Drainage Bylaw, requires a Dewatering Permit for all users who intend to pump standing surface water into the stormwater management system.

Please contact us at water.services@airdrie.ca to obtain the application for this permit or click here for an online copy.


Quick facts

  • All water in the street eventually goes into Nose Creek
  • Storm water travels in underground pipes as well as overland before entering the system
  • The City of Airdrie maintains about 225 kilometres of storm sewer line
  • There are 3,276 storm system manholes and 2,546 catch basins

Contact us

P. 403.948.8415

F. 403.948.8403


Public Works
Monday to Friday
8:30 a.m. - 4:30 p.m.
Saturday, Sunday