In some emergency situations it may be necessary to leave your home or business and move to a safer location. Planning ahead will help you cope.

City officials will make every effort to keep people informed if they are located in an area that is at risk. This may be done through an Alberta Emergency Alert on local radio stations or by signing up to receive alerts directly on your phone or computer, local media updates, information delivered door-to-door or through Emergency Services personnel.


Evacuation orders

Authorities will not ask you to leave your home unless they believe that you may be in danger.

If you are ordered to evacuate, remember to take your:

  • emergency kit
  • wallet
  • personal identification for each family member
  • copies of essential family documents 
  • cellular phone and spare battery or charger 

If you have time, call or e-mail an out-of-town contact. Tell them where you are going and when you expect to arrive. Once you are safe, let them know. Tell them if any family members have become separated.

If possible, leave a note at your house telling others when you left and where you are. Shut off water and electricity if officials tell you to do so.

Leave natural gas service on unless officials tell you to turn it off. If you turn off the gas, the gas company has to reconnect it. In a major emergency, it could take weeks for a professional to respond.

Take pets with you and lock your home. Use the travel routes specified by local authorities.

If you go to an evacuation centre, register your personal information at the registration desk.

Do not return home until authorities advise that it is safe to do so.


Contact us

Emergency Management Coordinator

P. 403.948.8800

F. 403.948.6567


City Hall
Monday to Friday
8:30 a.m. - 4:30 p.m.
Saturday, Sunday