Citizen satisfaction survey results show significant increases

March 4, 2013 - For immediate release

AIRDRIE, ALBERTA – One hundred per cent of Airdrie residents feel safe walking alone in their neighbourhood during the day according to the 2013 Citizen Satisfaction survey – a response rate nearly unheard of amongst surveyors.

Ninety six per cent of respondents rated the overall quality of life in Airdrie as good or very good, while 72 per cent of respondents reported receiving either good or very good value for their tax dollars. These results were the highest amongst the group of municipalities surveyed by Banister Research.

”The survey results are exceptional this year, with significant increases in every key success indicator,” said Dorian Kachur, Team Leader, Business Strategy, City of Airdrie. “Council and City employees strive to serve the community, and the survey results tell us that we are making progress towards the community vision. The survey serves as a report card for how residents think the City is performing, and also guides Council and Administration in setting priorities for the upcoming year, allowing us to focus on the services and amenities that are important to our residents.”

Respondents identified the top concerns facing Airdrie today as: health care and the related lack of hospitals, doctors, clinics (19 per cent), education, school closures and the lack of space in schools (18 per cent), followed by rapid growth management (15 per cent). The concern with health care presented a significant increase from 8 per cent in 2012, to 19 per cent in 2013.

Respondents were also asked about their preference for participating in public involvement processes. While the majority (73 per cent) indicated they are not interested in having more involvement of civic issues, 37 per cent also stated that their desired method for providing input or feedback to the City would be through online surveys. When asked to rate how important they felt it was for Airdrie to provide local transit services, 79 per cent of respondents selected it as very important or important, while only one per cent said it was not important at all. Respondents were also asked if their household engages in any activities to conserve or reduce water consumption in the household. Eighty nine per cent indicated using efficient water-based appliances and 83 per cent indicated using low-flow fixtures. However, only 40 per cent reported capturing and re-using rain water.

The survey was conducted by Bannister Research from January 16 to 24, 2013. A total of 407 telephone interviews were conducted with Airdrie citizens 18 years of age or older.


Media Contact:

Dorian Kachur, Team Leader, Business Strategy
City of Airdrie
403.948.8800 ext 8759


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