Add, edit or remove account members

You can provide others with access to specific services within myAIRDRIE (different permissions apply per account).

These members and permissions include:

• Non-owners (renters and property owners): can pay and/or view utility bills with permission. Ownership remains with the property owner.
• Tax agents: can access tax-related services only. Access is provided by year and can be removed at any time.
• Family members: can be added to your recreation account for City-run programs and class registration. For family members 16 or older, you can set up a linked sign-in so they can register for programs and view upcoming classes.
• Staff or businesses applying for permits on behalf of your business: can be authorized for access to all past and future permits. Access can be removed at any time.

To link an account member, you need to make sure the service account (e.g. utility account) has been linked to your myAIRDRIE account. Once the account is linked:

• Go to Manage account,
• Select the Account members link,
• Choose and expand the service you would like to link a member to:
  • Utilities and water use: select the Add a non-owner button, then add the email address and access.
  • Tax and assessment: select the Authorize a tax agent button, then select the business name of the tax agent and year for authorization.
  • Programs and classes: select the Add a member button, then add the family member's details.
  • Business owners: select the Add a member button, then add the email address of the business.
• Choose the Save or Authorize button.

Renters and property owners (non-owners for utility accounts):

• Go to Utilities and water use (owners must provide the account number and current charges amount from the last bill),
• Select the Link or apply for an account button,
• Choose Link an existing account and Submit,
• Choose Renter of the property,
• Complete and submit the form.

Business administrators:

• Go to Business owners (owners must provide the business licence number and web code from the last renewal),
• Select the Link or apply for a licence button,
• Choose Link or renew an existing business licence and Continue,
• Add the Licence number and Web code,
• Complete and submit the form.

Staff or businesses applying for permits on behalf of another business: cannot link themselves.

Tax agents: cannot link themselves.

Family members for program registration: cannot link themselves.

• Go to Manage account,
• Select the Account members link,
• Choose and expand the service you would like to edit.
  
  • Utilities and water use:
    • Authorize or remove bill viewing access: adds or removes access to view utility bills. They will still be able to view account balances and make payments on the account.
    • Unlink from account: no longer be able to view account information or make payments.
    • Renters and property owners removing themselves: go to Utilities and water use and select the Remove account link.
  • Tax and assessment: select Edit to change access.
  • Programs and classes: select Edit to change family member details. To remove access, please call 403.948.8804.
  • Business owners: select Remove to remove access for a business.