Manage two-factor authentication

Two-factor authentication (2FA) helps protect your account by adding an extra step when you sign in. In addition to your password, you must enter a one-time verification code available in Google Authenticator after setup. This helps prevent unauthorized access, even if someone knows your password.

• Go to Manage account,
• Select the Two-factor authentication link,
• Follow the on-screen prompts to:
  • Download the Google Authenticator app,
  • Scan the QR code,
  • Enter the verification code sent to your phone.
• Select the Submit button, and once enabled, you will be asked to enter a verification code each time you sign in.

If you're having issues with your verification code, make sure to: 

• Enter the code exactly as shown,
• Check that your phone has a strong signal,
• Confirm the date and time on your device are set correctly,
• Request a new code and try again.

In myAIRDRIE, 2FA is handled using the Google Authenticator app and is tied to your device. If you have a new phone (same or different number) and still have access to Google Authenticator on your old phone, use the export accounts feature in Authenticator.

If you do not have access to Google Authenticator, but have access to your myAIRDRIE account: 

If you cannot complete 2FA because your old device is lost, replaced or unavailable:

• Contact Airdrie 311 for assistance resetting your two-factor authentication at 311 (403.948.8800 outside of City limits) or email general.inquiries@airdrie.ca. We will verify your identity and help reset your 2FA setup.

2FA can be turned off at any time. To turn off your settings: 

• Go to Manage account,
• Select the Two-factor authentication link,
• Choose No, not right now,
• Select the Submit button.