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Manage alerts and reminders

Help guide

How to set up notifications

With alerts and reminders, you can customize and receive important City information directly to your email or cell phone through text and push notifications. From road closures and emergency notices to curbside collection reminders and community events, this feature helps you stay connected and informed.

To enable alerts: 

  • Go to Alerts and reminders,
  • Confirm or add the contact methods you would like to use: 
    • Email messages: same email address you use to sign in,
    • Text messages: add or update the cell number for text messages,
    • Push notifications: enable these if you would like to have alerts sent straight to your device. Learn more about push notifications.
  • Choose the notifications you would like to have by clicking the Edit in the sections you would like. You can also select Edit all to select notifications for all sections at once.
  • Choose the type or alert and how you'd like to receive it (email, text or push). 

You can adjust your preferences at any time to ensure you’re getting the information that’s most relevant to you.

Which notifications myAIRDRIE offers

We're always adding in new notifications, but our popular notifications include: 

  • Community emergencies and fire bans,
  • Open opportunities and surveys,
  • Water service interruptions and restrictions,
  • Collection day reminders,
  • Street sweeping reminders.

You can also go paperless for document delivery and sign up for notifications when new documents are posted to your myAIRDRIE account.

Pause and resume notifications

You can pause your notifications for an extended period and easily turn them back on at any time without removing your existing preferences.

  • Go to Alerts and reminders,
  • At the bottom of the page, select the Pause all notifications link,
  • Confirm and save.

To resume notifications: 

  • Go to Alerts and reminders,
  • At the bottom of the page, select the Resume all notifications link,
  • Confirm and save.

Remove a notification or way your receiving notifications

You can unsubscribe from a single notification, all notifications, or just a specific method of communication, such as text messages.

How to remove a single notification:

  • Go to Alerts and reminders,
  • Choose the notification you would like to remove by clicking the Edit link in the section or you can select Edit all to edit all sections at once.
  • Unselect the alert and then the Save settings button. 

How to remove a method of communication:

  • Text messages:
    • Go to Alerts and reminders,
    • Select the Text messages link at the top of the page,
    • Delete your cell phone number and then submit your changes,
    • Any subscriptions linked to your cell phone number will be deleted.
  • Push notifications: 
    • Go to Alerts and reminders,
    • Select the Push notifications link at the top of the page,
    • Unselect Enable push notifications in this browser,
    • You will no longer receive push notifications on that browser until you reenable them.
  • Email messages:  
    • Go to Alerts and reminders,
    • Select Edit all,
    • Unselect the checkboxes for all the email subscriptions you had added.

Unsubscribe from all notifications

  • Go to Alerts and reminders,
  • At the bottom of the page, select the Unsubscribe from all alerts and reminders link,
  • Confirm and save.