Manage payment plans and auto-renewals

The City offers different payment plans to help manage your payments through scheduled, automatic withdrawals without plan fees or interest. These plans include: 

• Monthly Utility Payment Plan: the amount due automatically withdrawn on the due date from your bank account or credit card*.
• Monthly Utility Budget Plan: a set amount withdrawn from your bank account on the last day of each month with an annual settle-up month. 
• Monthly Tax Payment Plan (MTPP): automatic monthly withdrawals from your bank account, with no added fees or interest.
• Animal licence auto-renewal: automatic annual renewals for your animal licence on the expiry date from your credit card*.

To add a payment plan:

• Go to Manage account,
• Expand Payments and pre-authorized plans,
• Select the Pre-authorized payment plans link,
• Expand the service for your plan,
• Select the Add a payment plan link,
• Complete and submit the form.

Payment plans can be set up and managed by non-owners (renters) once they have been linked to the utility account. Learn how to link services. 

If you have an existing payment plan, you can update the credit card or bank account that payments will be withdrawn from.

• Go to Manage account,
• Expand Payments and pre-authorized plans,
• Select the Pre-authorized payment plans link,
• Expand the service for your plan,
• Select the Change plan or update payment details link, 
• Complete and submit the form.

• Go to Manage account,
• Expand Payments and pre-authorized plans,
• Select the Pre-authorized payment plans link,
• Expand the service for the plan you would like to cancel,
• Select the Cancel plan link,
• Complete and submit the form.

*Online payments for credit cards and Visa/Mastercard debit cards will be charged a 2% service fee.