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Customer Service

Airdrie Transit strives to provide a positive customer experience with safe, efficient, and reliable service.

We are here to help and want to hear from you!

Contact Airdrie Transit administration Monday to Friday, 8:30 a.m to 4:30 p.m. to discuss anything related to our transit system or the services that we provide.
Use the online form to share your feedback regarding Airdrie Transit service.

Experiencing a service delay? Delays are posted on the Airdrie Transit Twitter account.

Looking for your bus? Bus tracking available at FIND MY BUS.

Lost an item while travelling on Airdrie Transit? See LOST AND FOUND to access your items.

Customer Service Survey

Airdrie Transit is looking for your feedback on our transit services. Your feedback, combined with our data, will guide service changes proposed to City Council.

Once approved, we aim to implement these changes by mid-2024.

Take the customer service survey before Dec. 8

Airdrie Transit Feedback Form

Send us your questions, comments, and suggestions! All submissions will be reviewed and personal information provided will be kept confidential.

Topic

Customer Information

Name

Phone

Response required?Yes

This is a: Compliment
Concern
Feedback
Inquiry
Request

Route Details

Route

Travel Direction

Vehicle Number

Date

Time

Location Details

Location

Bus Stop #

Comments/Description

Comments / Description

Add Attachment (optional)

Attach a document (max 7 MB total)

Verification

Name

Date

Signature I acknowledge that [by displaying/typing my name above], I am signing this application, and I agree to be bound as if I had endorsed this document with my own handwritten signature.

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FOIP (privacy statement)

The information on this form is collected under the authority of Section 33(c) of the Freedom of Information and Protection of Privacy Act ("the Act") and will be used solely for assessing the quality of and satisfaction with transit services. It will be treated in accordance with the privacy protection provisions of Part 2 of the Act.

Questions concerning collection of this information can be directed to the Transit Department at 400 Main St. SE, Airdrie, AB T4B 3C3 or at 403.948.8875.