Vision, mission and values
Our vision
Airdrie is a vibrant, caring community rich in urban amenities and opportunities for everyone. We value a healthy, sustainable environment connecting people and places.
Our mission:
Create, serve, care.
Our core values
We commit to the following values in support of our mission, vision and corporate culture.
Open Dialogue
-
Exchange ideas through
respectful open dialogue at all levels between and within departments
- Seek and actively listen to feedback from customers and each other, regardless of position
- Declare our breakdowns and resolve them with each other directly
- Listen respectfully to all ideas and ways of thinking
- Acknowledge all key feelings and be authentic
Collaborative Relationships
- Work as a team to produce the best outcome for the customer
- Consider all those affected by a decision in the process
- Build relationships beyond our borders to create opportunities
- Embrace our uniqueness, knowing it contributes to a greater whole
Learning
- Engage in learning activities that enhance our core values and competencies
- Take ownership for our personal and career development
- Encourage each other in fulfilling our potential
- Learn from our mistakes
Ownership
- Question whether our actions and core services align with the mission and vision
- Negotiate clear outcomes for work to be done and for the use of resources
- Hold each other accountable to make decisions and take action in alignment with the vision
- Take responsibility for our individual roles in the organization’s successes/failures
- Minimize rules and regulations in favour of guidelines
- Make decisions at the point of service
Innovation and Entrepreneurial Spirit
- Seek new and improved ways to deliver service to internal and external customers
- Use roadblocks to stimulate new thinking
- Turn over the rocks and confront the facts
- Take responsible risks to achieve our vision/outcomes
Encourage the Heart
- Encourage healthy life styles and flexible work/life alignment
- Support each other and our families
- Work safely
- Have fun in the workplace
- Celebrate successes