Access to information and protection of privacy

The ACCESS TO INFORMATION ACT (ATIA) and the PROTECTION OF PRIVACY ACT (POPA) are provincial legislation put in place to ensure access is available to records and personal information and to control how information is collected, used and disclosed.

These two new Acts replaced the Freedom of Information and Protection of Privacy Act ("FOIP") as of June 11, 2025.

Questions about access to information and protection of personal information can be directed to the City’s ATIA and POPA Coordinator at 400 Main Street SE, Airdrie, Alberta, T4B 3C3, or by phone at 403.948.8816. The email address is: ATIA-POPA@airdrie.ca.

The City is committed to protecting the privacy of individuals and ensuring responsible handling of personal information. In accordance with the Protection of Privacy Act (POPA), the City has established a comprehensive Privacy Management Program to support compliance with legislative requirements and to foster a culture of privacy accountability.

This program sets out clear policies, procedures, and safeguards for the collection, use, disclosure, and retention of personal information. 

City of Airdrie Privacy Management Program Summary (PDF) 

The following is a list of all policies and procedures that support the PMP.

Council Policy

Access to Information and Protection of Privacy Bylaw B-19/2026 (PDF) 

Records Retention and Disposition Bylaw B-11/2017 (PDF) 

Administrative Policy

Protection of Privacy Policy P-ADM-22-A (PDF)

Use of AI Administrative Policy P-INF-19-A (PDF)

Delegation of Authority – ATIA-POPA Coordinator (PDF)

Requests for Correction of Personal Information

Access and Correction Intake Form (PDF)

Privacy Incidents

Privacy Incident Intake Form (PDF)

Privacy Incident Response Protocol Standard (PDF)

Privacy Complaints

Privacy Impact Assessment Questionnaire (PDF)

Privacy Impact Assessment IntakE (PDF)

Privacy Impact Assessment StandarD (PDF)

OIPC – Privacy Impact Assessment TemplatE (PDF)

Security Classification

Information Security Classification Standard ProcedurE (PDF)

Information Security Handling ProcesS (PDF)

If you wish to make a request for information under the ATIA, complete the Access to Information Request Form (PDF). You can generally expect a response within 30 business days. You may need to bring in photo identification when picking up your information.

While there is no charge to obtain your own personal information, there may be charges for photocopying ($0.25 per page). If you are making a request for general information, there is an initial charge of $25 and a charge of $27 per hour for locating, retrieving, preparing and handling the record for disclosure.

If you are not sure if your request falls under the ATIA, please contact us.

We encourage you to Send us a message before sending in your ATIA Form. We may be able to assist you by either:

1. letting you know if the information you want is public information and can be accessed by you without a request; or
2. helping you to clarify your request before you file it, which may reduce the costs of your request and/or the time to process it.

The City has published a directory listing its personal information banks.

Registered owners can access their property information without going through an Access to Information request. 

If you are not the registered owner, you must provide us with written permission from the registered owner to access this information. 

Environmental Site Assessment (ESA) requests can be submitted without an Access to Information Request through a property information request.

submit a property Information Request