The City of Airdrie bills on a 28 day cycle. Residents receive their utility bill every four weeks. This means that you will receive 13 bills in a calendar year and the due date will vary based on when your water meter was read. Fixed rates will be prorated based on the number of days in your billing cycle.
Note: Water and sewer consumption charges are based on the amount of water that passes through your water meter.
|TImeline water billing process|
|Day 1||Billing date|
|Day 22||Email reminder that bill is due|
|Day 24||Payment is due|
|Day 29||Next billing date + past due reminder|
|Day 41||Email reminder. Pay bill to avoid door hanger.|
|Day 44||Late payment notice door hanger hung on property ($26 fee)|
|Day 49||Overdue balance deadline|
|Day 55||Outstanding balance transferred to property taxes ($51 fee). Water will remain on.|
All customers are encouraged to sign up for a myAIRDRIE account in order to receive email and text notifications if a payment is missed. To date, over 20,000 customers have signed up for a myAIRDRIE account, which is about half of the utility accounts within Airdrie.
The city is divided into four quadrants. Each week a different quadrant will be billed based on a rotating schedule. The due date is three weeks after the account is billed.
Quadrant 1: Big Springs, East Lake Industrial Park, Highland Industrial Park, Highview, King's Heights, Lanark, Meadowbrook, Ravenswood, Thorburn
Quadrant 2: Chinook Gate, Coopers Crossing, Hillcrest, Kingsview Industrial Park, Morningside, Prairie Springs, Waterstone, Windsong, Yankee Valley Crossing, Sierra Springs, SouthPoint, Summerhill
Quadrant 3: Canals, Canoe, Bayview, Baysprings, Bayside, Fairways, Williamstown, Willowbrook, Woodside, Reunion, Sagewood
Quadrant 4: Airdrie Meadows, Edgewater, Edmonton Trail, Gateway, Jensen, Luxstone, Midtown, Old Town, Ridgegate, Silver Creek, Stonegate, Sunridge, The Village
Your payment must be received by the City of Airdrie on or before the due date shown on your utility bill. A penalty of 3% will be applied to any outstanding utility account balances.
Failure to pay your utility bill may result in a transfer to your property tax account, service disconnection or other steps to recover the amount due.
Please contact the Utilities department to discuss any payment concerns.
There are many steps and reminders a customer receives prior to the water being shut off (54 days past the original billing date).
If you receive an arrears warning notice (water shut off/tax transfer notice):