Policing is a public service and citizens have a right to fair and equitable treatment from the police. Police realize that they must maintain a high level of public support in order to carry out their duties. Although police services strive for a high degree of professionalism, there will be times when citizens feel they have not been treated fairly or equitably by a police officer and desire to lodge a complaint concerning the conduct of members in relation to the performance of their duties.
Complaints concerning the officer conduct must be filed in writing to be considered a formal complaint.