Making a bylaw complaint

To make a bylaw complaint please call 403.948.8888

You will be asked to provide the following information (all information is kept confidential):

• Your name, current address and phone number.
• The date and time of the event/incident.
• Type of event/incident.
• Location and/or the address of the incident.
• General description of the event/incident.
• Municipal Enforcement does not action anonymous complaints.

Complaint priority

Complaints are handled both by priority and the order in which they were received. To ensure prompt attention please double check that all submitted information is correct and complete especially the location or address of the reported complaint.

If you do not speak to someone directly, please leave a detailed voice message about your complaint. This will ensure your call is logged and an investigation is started in a timely fashion, in the event we are unable to reach you when your call is returned.

Following your complaint, a Peace Officer will begin an investigation and take action as warranted if it is determined there has been a breach of legislation.

Actions taken may include:

• Notice for remedial measures (i.e. clean-up or removal of garbage at an unsightly property).
• Verbal warning (to educate the violator from continuing the breach of legislation).
• Charges laid (i.e. bylaw ticket, provincial violation ticket) if the Peace Officer deems the situation requires punitive measures.

There may be times when you will be asked to provide a sworn statement to the Peace Officer, as well as attending court. The FREEDOM OF INFORMATION AND PROTECTION OF PRIVACY ACT (FOIP) governs the collecting and dissemination of all personal information. If you are required to attend court in regards to your complaint, your name may be provided to the defendant.