Hello-to-Go service changes
Customers will continue to book their trips in advance through the app, online, or on the phone. The difference for customers will be that pick-ups and drop-offs will now take place at a pre-determined location. Your pick-up and drop-off location may be a traditional bus stop with a sign posted, or may be a “virtual” bus stop.
The bus will only pick-up and drop-off customers at existing transit bus stops or virtual bus stops.
Virtual bus stops
A virtual bus stop is a designated location for customer pick-ups and drop-offs. Virtual bus stops do not have items such as traditional bus stop signs or bus benches.
Airdrie Transit has created several virtual bus stops within Airdrie to ensure that your bus stop will be in a convenient and safe location for you!
All pick-up and drop-off locations (both traditional bus stops and virtual bus stops) can be viewed by clicking the Transit Map below:
New pick-up procedure
Once you enter your trip details, the app will allow you to select the ride you would like to book. The app will provide customers with their pick-up location and an estimated pick-up time.
Customers will need to be waiting at their pick-up location at the beginning of their pick-up window, to prevent missing the bus. For example, a pickup window of 9:00am-9:15am, you must be at your bus stop prepared to board the bus at 9:00am.
Customers can track their ride, while they wait, using the Hello-to-Go app. The app will also provide customers with updates on arrival times. When your ride is getting close, the app sends you a text message!
Once the bus arrives, the maximum time the bus will wait for you at your pick-up location is one minute.
This service change will allow Airdrie Transit to operate more efficiently, while still connecting communities that currently do not have transit service. We appreciate your patience as we make these changes to provide efficient and sustainable transportation options for Airdrie residents.
Both routes provide service up to five days a week and pick-up at the South Transit Terminal before heading to Downtown Calgary. View information about park and ride.
Route 900 is Airdrie's all-day connection to CrossIron Mills Mall and the City of Calgary with service every 60 minutes, seven days a week. It stops in front of Entry 2 at CrossIron Mills Mall and multiple stops in NE Calgary.
Hello-to-Go service is an On-Demand Local Transit Service that provides customers with the option to book their trip in advance through an app, online or on the phone. Customers must provide their current location and their desired destination.
It’s easy! Simply download the app, create an account, and start booking your trips!
Additional Booking Options:
The cost for this service is the same as our Local Rates. See PASSES, TICKETS AND FARES for the latest rates and payment options.
Hours of Service:
Monday to Friday - 6 a.m. to 11 p.m.
Saturday - 7 a.m. to 11 p.m.
Sunday - 8 a.m to 6 p.m.
When booking, customers will be provided with a pick-up window time of 15 minutes. For example, 9 a.m. to 9:15 a.m. Customers must be prepared to board the bus, at the start of the pick-up window (9 a.m.).
Once the bus arrives to pick you up, the bus will wait no more than one minute. This allows the bus to be on-time for the next pick-up.
If your plans change and you no longer require your bus trip, please cancel your booking as soon as possible. If you require modifications to your trip, we ask that you cancel your original trip and book a new one.
Customers can book a trip for multiple people. When booking your ride, select the number of riders that are travelling with you. Upon boarding the bus, the driver will confirm the total passengers boarding, matches the booking that was made.
Customers can book their trips up to seven days in advance!
Customers that are unable to book a trip, may be attempting to book during high demand times. We encourage customers to keep trying as the schedule is continually updating as spots open up.
Customers can connect at the South Transit Terminal with any of the Regional routes (900/901/902) that travel into Calgary!
All Hello-to-Go buses are fully accessible with ramps. Please identify if a mobility aid (such as an electric scooter or wheelchair) will be used.
Customers can travel with a pet on the bus. We ask that smaller pets be transported in a proper cage or carrier. All pets must be under the full care and control of the customer.
Bus operators may refuse to allow pets on board, at their discretion. This may be because of a risk to other passengers or because of limited space.
Route 900 provides service on all holidays with the exception of Dec. 25 - Christmas Day.
All other Airdrie Transit routes do not operate on the following holidays: