Damaged or missing carts

Carts are owned by the City of Airdrie, but homeowners are responsible for their care and proper use. If your cart is unintentionally damaged during collection, it will be repaired or replaced as needed. Carts will not be replaced due to wear and tear (e.g. odours, scratches or discolouring).

A cart may need to be repaired or replaced if:

• The lid is missing or cracked
• The body of the cart is cracked
• The wheels are missing or broken

Please ensure your cart is empty, rinsed out and reasonably clean. Dirty carts will not be replaced. 

Report a damaged cart

• Blue recycling carts: Contact GFL for all blue recycling cart inquiries, replacements or repairs at 780.444.8805 or GFLresidentialrecycle@gflenv.com.
• Black garbage and green organic carts: Complete damaged cart form. If your cart is missing, use the cart map to look up your cart’s serial number and search your street on collection day to help find it.
• If you label your cart with your address, it makes it easier to recover if it’s ever misplaced.

Broken Cart Form

Missing carts

Each cart has a serial number linked to your property. Use the cart map to find your number. Label it with your address to help recover it if it’s ever misplaced.

• Check your serial number on the cart map.
• Look for abandoned carts in your neighbourhood for at least one week. On your next collection day, check several houses in both directions.
• If your cart is still missing after your next collection day, Send us a message for assistance.
• Only one cart of each type is permitted per residence. If your original cart is later found, you must notify us.

Use the cart map.