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Hello To Go is an on-demand local transit service that allows customers to book their trip in advance within Airdrie city limits.
To use this service, customers will need to provide their starting location and their desired destination. Trips can be booked up to seven days in advance and the cost for this service is the same as our local rates.
Hours of service:
| local trips within airdrie |
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It's as easy as creating an account, signing in and booking your trip! All trips can be booked up to seven days in advance.
Book at book.hellotogo.rideco.com
Download the app, create an account and start booking your trips. With the app, you can track your bus, get updates on arrival times and a notification when your ride is close.
Hello To Go app (App Store)
Call 403.948.8875 during business hours on Monday to Friday from 8:30 a.m. to 4:30 p.m. to schedule your ride directly.
Once you have entered your trip information in the app, you will be provided with an estimated pick-up time and location. Your pick-up and drop-off location may be a traditional bus stop with a sign posted, or may be a “virtual” bus stop.
Customers will need to be waiting at their pick-up location at the beginning of their pick-up window, as provided in the app, to prevent missing the bus. For example, for a pickup window of 9 a.m. to 9:15 a.m., you must be at your bus stop and prepared to board the bus at 9 a.m.
The maximum time the bus will wait at your pick-up location is one minute. This allows the bus to be on-time for the next pick-up.
A virtual bus stop is a designated location for customer pick-ups and drop-offs. Virtual bus stops do not have traditional bus stop signs or bus benches. Airdrie Transit has created several virtual bus stops within Airdrie to ensure that your bus stop will be in a convenient and safe location for you.
Customers can book a trip for multiple people. When booking your ride, select the number of riders that are travelling with you. Upon boarding the bus, the driver will confirm that the total passengers boarding matches the booking that was made.
Cancellations
If your plans change and you no longer require your bus trip, please cancel your booking as soon as possible. Late cancellations can result in an automatic booking limitation being placed on your account.
Modifications
Once a trip has been booked you cannot edit that booking. If you require modifications to your trip, we ask that you cancel your original trip and book a new one. This includes any changes to location, passengers or time.
Customers that can't book a trip, may be attempting to book during high-demand times. We encourage customers to keep trying as the schedule continually updates as spots open up. If you keep receiving an "in high-demand" message at the end of your booking request, that means we are fully booked at the time you have selected.