Residents are a big help in reporting incidents or damage quickly. If the problem you'd like to report is not listed below, contact us using the button below or if the matter is urgent, call the City of Airdrie Contact Centre (Call Centre) at 403.948.8800.
Vandalism or damage to City property
If you see vandalism on City property (i.e. playground equipment, garbage cans in a park, public washroom facilties, public signs, etc.)
We will need:
what was vandalized
exact location of the vandalized property
brief description of the type of damage (spray paint, broken item, etc.)
Please report any damage or vandalism to the City of Airdrie by email to general.inquiries@airdrie.ca or by calling 403.948.8800.
Damaged or open green utility box
These boxes are usually located on utility rights-of-way, in green spaces or on private property.
If it’s on your property (utility right-of-way):
Check the box for a company name or logo — common ones include Telus, Shaw, Fortis, or ATCO.
If there is a name, contact that company directly to report the issue.
If no name or logo is visible, contact the City of Airdrie Engineering Services department by email to engineering.services@airdrie.ca or by calling 403.948.8835 and they can help identify the utility owner or take next steps.
If it’s in a public green space or park:
Forward the concern to the City of Airdrie by email to general.inquiries@airdrie.ca or by calling 403.948.8800. We can arrange for the box to be inspected and coordinate with the appropriate utility provider if needed.
Flooding
If water pools by the storm drain, give it 90 minutes to drain. The City has devices in the storm drains that allow the water to drain slowly and not overload the stormwater system.
If there are still issues with water pooling, call Water Services at 403.948.8871.
Spills
If you see or smell something you think might be a spill, report it immediately by calling Water Services at 403.948.8871.
We will need:
what spilled
the exact location of the spill
when did it happen (if known)
Water breaks or leaks
Contact Water Services at 403.948.8871 if you suspect a water break or leak.
Problems with transportation (roads, traffic, transit)