Municipal enforcement

Airdrie Municipal Enforcement has 10 Community Peace Officers that work out of the Municipal Police Building.  Officers are appointed by the Alberta Solicitor General and Minister of Public Security to perform a range of duties under the Peace Officer Act.  They are an integrated services with the Airdrie RCMP.

The role of the Municipal Enforcement Office is to enhance public safety within the City limits.  The overall focus of Airdrie Municipal Enforcement is to work to ensure high levels of compliance with our City Bylaws and several provincial statutes.

City of Airdrie Community Peace Officers work within Airdrie to provide the following services:

  • Investigate municipal bylaws and select provincial legislation complaints
  • Enforcement of municipal Bylaws
  • Enforcement of Province of Alberta statues, including but not limited to:
    • Traffic Safety Act
    • Gaming and Liquor Act
    • Tobacco Reduction Act
    • Prevention of Youth Tobacco Act
    • Enhanced Environment Act
    • Animal Protection Act
    • Dangerous Dog Act
  • Animal Control Duties
  • Assist RCMP, EMS, and Fire Services
  • Patrolling residential, commercial and industrial areas
  • Attend special events to assist in public safety and security
  • Deliver proactive safety programs to the community

Peace Officers operate fully marked patrol vehicles.

If you are calling after hours, please contact the Airdrie RCMP at 403.945.7267.

 

Filing a complaint & procedures

You can make a complaint online or call 403.948.8892.  Please note that Municipal Enforcement does not action anonymous complaints. Your information is kept confidential.  Enforcement Services personnel will collect your name, current address and phone number(s) as well as the following information:

  1. Date and time of the event / incident
  2. Type of event / incident
  3. Location and / or address of the event / incident
  4. General description of the event / incident

A Peace Officer will begin an investigation into your complaint and provide action as warranted, once it has been determined if there has or has not been a breach of legislation.  Actions taken may include notice for remedial measures (i.e. clean-up or removal of garbage at an unsightly property), verbal warning (to educate and mitigate the violator from continuing the breach of legislation) and / or charges laid (i.e. bylaw ticket, provincial violation ticket) if the Peace Officer decides the situation requires punitive measure.

There may be times when you will be asked to provide a sworn statement to the Peace Officer, as well as attending court.  The Freedom of Information and Protection Act (FOIP) governs the collecting and dissemination of all personal information.   If you are required to attend court in regards to your complaint, your name may be provided to the defendant.

Complaints are handled both by priority and by the order in which they were received, to help ensure prompt attention for all residents of Airdrie.  Please ensure all submitted information is correct and complete especially the location or address of the reported complaint.

If due to call volume or other reason you do not reach a live person, please ensure you leave a detailed voice message about your enquiry or complaint.  This will help ensure your call is logged and an investigation is started in a timely fashion, in case we are unable to reach you when your call is returned.  For complaints submitted online, it may take up to two (2) business day for a response.

 

Payments

Did you know?  You can pay for many city services, including bylaw tickets, dog licenses, business licenses online using MyAirdrie.

The City of Airdrie offers a number of convenient options for you to pay dog licenses, business licenses and bylaw tickets:

  1. My Airdrie Link MyAirdrie
  2. In Person: cash / cheque / debit / credit cards
  3. By Phone: 403.948.8892
  4. After hours: drop box at City Hall

Please allow two business days of ticket issuance to pay for ticket.

 

Officer conduct complaints

The Peace Officer Act states that a complaint concerning the Conduct of a Peace Officer must be filed in writing to be considered a formal complaint. 

Policing is a public service and citizens have a right to fair and equitable treatment from the police.  Police realize that they must maintain a high level of public support in order to carry out their duties.  Although police services strive for a high degree of professionalism, there will be times when citizens feel they have not been treated fairly or equitably by a police officer and desire to lodge a complaint concerning the conduct of members in relation to the performance of their duties.

Please use the links below to find guidance on how to resolve a complaint concerning the Conduct of Peace Officer in Alberta and how to resolve a complaint against the RCMP in Alberta.

Complaint concerning The Conduct of a Peace Officer in Alberta

Complaint against the RCMP in Alberta

 

Contact us


Bylaw enforcement (Municipal Enforcement)

P. 403.948.8892

F. 403.948.0619

Address


Municipal Enforcement
2 Highland Park Way NE
Airdrie, AB T4A 0R1

view map

Hours


Municipal Enforcement
Monday to Friday
8:30 a.m. - 4:30 p.m.
Saturday, Sunday
CLOSED
Officers Hours
Monday to Friday
6:30 a.m. - 8:30 p.m.
Saturday, Sunday
6:30 a.m. - 6:30 p.m.