ACCESS Airdrie

ACCESS Airdrie is a shared ride, curb-to-curb, paratransit service within city limits for eligible clients unable to use fixed route services.

Current operating hours for Access Airdrie include:

Monday to Friday from 6:45am to 9pm and Saturday from 7am to 9pm.

At this time service will not be provided on Sundays or statutory holidays.

Please note, effective April 6, 2020, Access Airdrie will be provided via the local Dial-A-Bus service. There will be no change to the curb-to-curb service or the shared-ride nature of service.

Specialized medical trips to Calgary

Application Process

• The ACCESS Airdrie application includes a self assessment as well as a form to be completed by a health care professional. 
• The application and completed health care professional form can be submitted via email transit@airdrie.ca or as a hard copy delivered to City Hall. 
• If you are eligible for the ACCESS Airdrie service, you will receive a letter detailing the service, booking procedures, policy handbook and an ACCESS Airdrie eligibility card. Please show your card to  the transit driver when boarding the bus.
• The ACCESS Airdrie Handbook provides more information on the program and the eligibility process. 

How to use ACCESS Airdrie

1. Call the City of Airdrie Transit line at 403.948.8875 to schedule your trip between 8:30 a.m. and 4:30 p.m.

2. Dispatch will work with you to arrange both a pick-up and return trip from your destination.

3. Trips are to be booked 24 hours in advance. Same day requests for service will not be provided at this time.

4. Please ensure that you are ready to depart when the vehicle arrives and present your ACCESS Airdrie eligibility card while boarding

Cancellations

Should you no longer require an ACCESS Airdrie trip, please contact the dispatch line. If you cancel your trip without providing 2 hours notice, you may be charged a fee equal to the amount of the missed trip or your advance booking privileges may be revoked.