Sept. 3/For Immediate Release
In collaboration with the City of Airdrie and the Airdrie RCMP, Accident Support Services International Ltd. (ASSI) is opening a Collision Reporting Centre (CRC) in Airdrie on Thursday, Sept. 4. The CRC will be located at the Airdrie Municipal Police Building.
Under Alberta’s Traffic Safety Act, all collisions involving injury, death or a combined property damage of more than $5,000, must be reported to police. Now, drivers involved in minor collisions that do not involve any criminal activity, hazardous materials or serious injuries, will be directed to self-report the collision at the CRC – a one-stop, streamlined service to ensure a seamless and stress-free experience.
Individuals will be assisted by Accident Support Services’ trained staff, who will guide them through every step of the process: filling out paperwork, photographing vehicle damage, providing verification of the claim with a vehicle sticker and facilitating direct communication with insurance providers. The CRC will use ASSI’s Collision Reporting and Occurrence Management System (CROMS), enabling digital capture and analysis of collision data to enhance road safety.
“Having this service available to Airdrie drivers will make the process of reporting and dealing with minor collisions easier,” said Mayor Peter Brown. “We are always looking for ways to improve services for residents and the implementation of a CRC in Airdrie should do just that.”
Established in 1994, the Collision Reporting Centre program allows police services to prioritize resources for response to urgent public safety needs, while citizens receive post-collision support in a safe, welcoming environment. Funded entirely by participating insurers, the CRC provides its services at no cost to the public or the city or police.
“We are honoured to bring ASSI’s expertise to Airdrie,” said Steve Sanderson, President of Accident Support Services International Ltd. “For over 30 years, our focus has been on improving post-collision care through innovation and collaboration. We’re committed to supporting individuals involved in collisions in Airdrie with clear guidance and reliable assistance—delivered with empathy, integrity, and consistency.”
The Collision Reporting Centre will operate Monday to Friday between 8:30 a.m. and 4:30 p.m., with extended hours on Wednesday until 6:30 p.m. within the Municipal Police Building located at 2 Highland Park Way NE in Airdrie. Outside of operational hours, citizens can begin the self-reporting process online at accsupport.com/airdrie.
Media contacts:
Corporate Communications
City of Airdrie
corporate.communications@airdrie.ca
Jacqueline Massi, COO
Airdrie Accident Support Services Ltd.
jmassi@accsupport.com