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Airdrie Transit will be implementing changes to Hello To Go starting Feb. 1

Dec. 14, 2022 / For immediate release

Starting Feb. 1 when residents book a trip on the Hello To Go app they will get picked up at a location near them, instead of the current service, which would pick them up at their house. New pick-up locations may be traditional, signed-stops on a local route or a “virtual” stop, with walking directions provided in the app.

“As Airdrie grows, we experience some of these growing pains as we try to provide the highest level of service while keeping costs low,” said Mayor Peter Brown. “This change will allow us to continue to provide efficient and sustainable transportation options for Airdrie residents.”

“This change will allow Airdrie Transit to operate more efficiently, while still connecting communities that don’t currently have transit service.” said Chris MacIsaac, Team Leader, Transit.

Prior to the introduction of Hello To Go, ridership on local routes was low and Hello To Go was introduced to support and connect the growing community. Since launch, Airdrie Transit has not been able to keep up with the demand for Hello To Go. Instead of adding additional, costly buses, the decision was made to make changes to Hello To Go.

This new model will allow Airdrie Transit to service more trip requests, increase ridership and operate during the winter months without service interruptions (by only operating on higher priority roads that are plowed).

Learn more at


Media contact:
Chris MacIsaac
Team Leader, Transit
403.948.8800 ext. 8449