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Missed collection report

Missed collections must be reported by the next business day after scheduled pickup. We can only return if the cart was placed out on time, had proper clearance and was free of contamination. Please check for Oops tags and review the selected issues prior to submitting a missed collection report.  

Collection information

Missed collection type For blue recycling cart missed collection, please call GFL at 780.444.8805 or email GFLresidentialrecycle@gflenv.com.
Are you submitting this report within one business day after missed collection?
Is the cart or the tagged excess waste bag still out for collection? Carts and tagged excess waste bags must be left out in their proper collection location. Curbside collection must be placed on the street or in the alley, not on the sidewalk or driveway. Collection crews will not enter private property.

We are only able to come back for missed collection if reported by the next business day after scheduled pickup.

Please move your missed collection to its designated collection location before submitting this form.

Applicant information

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